FAQ
For Deerwhisper, jewelry is not merely adornments for the body, but a medium that connects the mind, body, and the essence of nature.
1. Product Information & Materials
1
Q1: Are your materials ethically sourced and eco-friendly?
A: All jewelry pieces are crafted with 18K gold, sterling silver, and natural gemstones.
2
Q2: Do you offer customization services?
A: Yes! Choose from engraving (available on select items like sterling silver bracelets), gemstone customization, or size adjustments. Our designers will contact you within 48 hours to finalize the design. (Action prompt: Include a "Customize Now" button linking to the customization page). For inquiries, email service@deerwhisper.com.
2. Purchasing & Delivery
1
Q3: How soon will my order ship? Which regions do you deliver to?
A:
Standard orders: Processed in 1-3 business days, with global delivery in 5-15 business days (real-time tracking included).
Custom orders: Require 7-10 business days (includes design confirmation).
We ship to 100+ countries, including China, the U.S., and EU nations. For tariff details, visit our [Shipping Policy Page].
Custom orders: Require 7-10 business days (includes design confirmation).
We ship to 100+ countries, including China, the U.S., and EU nations. For tariff details, visit our [Shipping Policy Page].
2
Q4: How can I ensure accurate jewelry sizing when ordering online?
A: Refer to our detailed sizing guide (with visual/video tutorials) before confirming your order. For assistance, email service@deerwhisper.com.
3. After-Sales & Care
1
Q5: What is your return/exchange policy?
A: Please review our comprehensive Return Policy [link] for details.
2
Q6: How do I maintain my jewelry to ensure longevity?
A:
Avoid contact with chemicals (e.g., perfume, pool water).
Store in a dry place after cleaning with the included polishing cloth.
Use the complimentary velvet pouch to prevent scratches.
Store in a dry place after cleaning with the included polishing cloth.
Use the complimentary velvet pouch to prevent scratches.
4. Brand Values & Trust Assurance
1
Q7: How does your brand demonstrate social responsibility?
A: We pledge:
1% of all proceeds donated to the World Red Cross.
100% recyclable packaging and partnerships with carbon-neutral shipping providers.
1% of all proceeds donated to the World Red Cross.
100% recyclable packaging and partnerships with carbon-neutral shipping providers.
Jewelry
Natural Stones
ICH Jewelry
Collection
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Email: Richard@deerwhisper.com
WhatsApp: +86 188 9654 9022
Please include your company name, partnership type, and brief requirements for efficient communication.
Service Hours
Working Days: Monday to Friday 09:00-18:00 (GMT+8)
Holidays: Response may be delayed until the next working day
